• We currently ship within India only.
• Delivery to all major cities and towns, including remote areas.

• Processing Window: Orders are processed and handed over to our logistics partner within 1–2 business days of your order confirmation (excluding weekends and public holidays).
• You will receive an email notification once your order has shipped.

• Standard Delivery: Once shipped, orders arrive at your doorstep within 5–7 business days.
• Express Delivery (where available) : Upgrade at checkout to receive in 2–3 business days.
• Delivery times may vary slightly for remote or hilly regions.

• Flat-Rate Shipping: A flat fee of ₹80 applies to all standard orders.
• Free Shipping: Enjoy free standard shipping on orders over ₹1,499.
• Express Shipping: Calculated at checkout based on pin code and weight.

• After your order ships, we email you a tracking number and link.
• Track your package in real time via our courier partner’s portal.
• For any tracking issues, contact Customer Care.

• All orders are packed in plastic‑free, recyclable materials as part of our zero‑waste commitment.
• We use eco‑friendly cushioning to keep your products safe in transit.

• Occasionally, factors beyond our control (e.g., extreme weather, regional lockdowns) may delay delivery.
• If your order doesn’t arrive within the promised timeframe, please contact us; we’ll investigate and update you promptly.

• Couriers will make two delivery attempts. If unsuccessful, the package returns to our warehouse.
• We’ll notify you and arrange redelivery or hold for pickup at a local facility (subject to additional charges if you opt for redelivery).

For any shipping queries or concerns, please reach out:

• Email: ecoverseindustries@yahoo.com
• Phone: +91 96377 77883

Thank you for choosing Ecoverse—where sustainability meets seamless delivery!